Legal
Privacy Policy
Draft policy, under review
4 sections contain details that must be confirmed by LVL Performance LLC before this policy is final.
Last updated: Draft, not yet published
01Who we are
This Privacy Policy explains how LVL Performance LLC ("we", "us", "our"), a company registered in Sharjah Media City (Shams) Free Zone under Trade Licence Number 2647875.01, collects, uses and protects personal data when you visit lvlperformance.ae or use our online coaching services.
For privacy questions, contact us at lvperformance.ae@gmail.com.
02Information we collect
- Contact details you provide, such as your name and email address.
- Information you share during consultations and coaching, such as your goals, activity levels, routines and lifestyle habits.
- Health-related information you choose to share to help us personalize coaching (for example, injuries or physical limitations).
- Basic technical data such as browser type and pages visited, collected through our website hosting.
To confirm before publication
- Confirm the exact categories of data collected through your coaching platform and intake forms.
- Confirm whether any analytics, advertising or tracking tools are used on the website.
03How we use your information
- To respond to enquiries and arrange consultations.
- To design and deliver personalized coaching and track your progress.
- To communicate with you about your coaching and our services.
- To meet legal, accounting and regulatory obligations.
04Legal basis and consent
We process personal data on the basis of your consent, to perform our agreement with you, and to comply with applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data where applicable. We ask for your explicit consent before processing health-related information.
To confirm before publication
- Have a UAE legal adviser confirm the applicable data protection laws and wording.
05Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example, website hosting, email, coaching software and payment processing), only as needed and subject to confidentiality obligations, or when required by law.
To confirm before publication
- List the specific third-party providers you use (coaching platform, payment provider, email service).
- Confirm whether any data is stored or transferred outside the UAE.
06Data retention
We keep personal data only for as long as needed for the purposes above or as required by law.
To confirm before publication
- Confirm your specific data retention periods.
07Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw consent at any time, by emailing lvperformance.ae@gmail.com.
08Security
We use reasonable technical and organizational measures to protect your personal data. No online service can be guaranteed to be completely secure.
09Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.