Legal
Refund & Cancellation Policy
Draft policy, under review
4 sections contain details that must be confirmed by LVL Performance LLC before this policy is final.
Last updated: Draft, not yet published
01Overview
This Refund & Cancellation Policy applies to online coaching services purchased from LVL Performance LLC. Because our services are personalized and delivered digitally, the conditions below explain how cancellations and refund requests are handled.
02How to cancel
To cancel a service, email lvperformance.ae@gmail.com from the email address associated with your coaching, including your full name and the service you wish to cancel.
To confirm before publication
- Confirm the notice period required for cancellation.
- Confirm whether recurring subscriptions stop at the end of the current billing period.
03Refund requests
Refund requests are reviewed individually. Eligibility depends on the service purchased and how much of it has already been delivered (for example, whether a personalized plan has been created or coaching sessions have taken place).
To confirm before publication
- Define your refund eligibility rules and time limits (for example, whether any refund is available before a plan is delivered).
- Confirm how partially used services are handled.
04Refund processing
Approved refunds are returned to the original payment method. Processing times may depend on your bank or payment provider.
To confirm before publication
- Confirm refund processing timeframes and any non-refundable fees.
05Rescheduling consultations
If you need to reschedule a consultation or check-in, please contact us as early as possible.
To confirm before publication
- Confirm your rescheduling notice period and missed-session rules.
06Your statutory rights
Nothing in this policy affects any rights you have under applicable UAE consumer protection law.
07Contact
For any questions about this policy, contact lvperformance.ae@gmail.com.